Valentine missions stuck/not completing

  • I'm currently experiencing a strange bug where the valentine missions are reaching a completed state (with the progress bar stuck at the end), but the missions not actually completing. Strangely, they seem to be completing for the purposes of the missions counter and event tasks, but they aren't allowing new missions to regenerate or releasing the vehicles.

    Cancelling and resending units does not trigger them to complete, nor does hard refreshing the page (ctrl+F5), nor does trying on mobile (Android app).


    From what I can tell, these are the affected mission generation IDs and actual mission IDs. I may have the terminology wrong, but I'm using mission generation IDs to refer to the ID in my browser when I click on a stuck mission, and mission ID (in brackets) to refer to the mission number on the "possible missions"/"einsaetze" page.

    • 62382532 (Burning Valentine Bouquet - 558)
    • 62353954 (Candle Light Picnic Starts Wildfire - 744)
    • 62358267 (Fire from candle light dinner has spread - 280)
    • 62357168 (Candle Light Picnic Starts Wildfire - 744)
    • 62358713 (Burning Valentine Bouquet - 558)
    • 62360284 (Engagement ring stolen during proposal - 745)
    • 62382724 (Burning Valentine Bouquet - 558)
    • 62383329 (Couple ate too much chocolate - 275)
    • 62360319 (Fire from candle light dinner - 559)
    • 62360243 (Person trapped under giant teddy bear - 746)
    • 62358302 (Fire from candle light dinner - 559)
    • 62360221 (Accident when baking valentine dinner - 557)
    • 62358493 (Person trapped under giant teddy bear - 746)
    • 62352894 (Accident when baking valentine dinner - 557)
    • 62352954 (Couple ate too much chocolate - 275)
    • 62383023 (Couple ate too much chocolate - 275)

    There may be more, but I stopped bothering with them and have just started ignoring them. Other missions complete fine, it's just the valentine missions that are getting stuck.


    Here are some images to better show what I mean:


    Image 1 - no missions are in progress or awaiting vehicle:

    Image 2 - I have 224 fire stations so should have ~219 missions (some stations are switched out of service):

    Image 3 - despite the fact no missions are in progress or awaiting vehicles, the follow-up tab show as being on-scene at valentine missions

    Image 4 - clicking on one of them shows that vehicles are indeed on scene, and that the mission should be completed, but aren't:


    Image 5 - sending additional vehicles to the mission does trigger the "mission updated, reload" button, but despite reloading and waiting, the mission does not complete:

    Image 6 - looking at my credits log shows that I have been paid for completing the valentine mission tasks, but NOT for the missions themselves

    Image 7 - even going to page 2 shows that I have not completed any valentines missions (or at least, not been paid for them):


    Thank you for any attention to this matter. Willing to provide any further debug info that might be required, or to try workarounds to test if they work.

  • Thank you. I haven't touched the missions since I made this post, so if the devs are able to access the missions and see what I see via the IDs, they're more than welcome to. As at the time of writing, none of them have yet completed.

    Good call. They were unable to reproduce this issue on their own but when they looked at your account and tried to see what would happen on their side, they found an issue.

    They are continuing to investigate.

  • Good call. They were unable to reproduce this issue on their own but when they looked at your account and tried to see what would happen on their side, they found an issue.

    They are continuing to investigate.

    Thank you for the update! I was expecting the affected missions to despawn earlier today, as they had been spawned over 48 hours ago. But strangely, they didn't.

    But there is some good news (which might be helpful for you too, Daveplymouth06 and andrew143paz). Although the missions were still stuck for me, I was able to complete them by cancelling a single unit at the stuck mission, at which point it refreshed a couple of times and then completed. I was also paid for completing them and received the event roses as well.


    I have had a poke around at the other valentine missions (which I had not started), and they are all completing fine. A little bummed that I missed out on the weekend events tasks, as they were preventing new, non-valentine missions from spawning, but this is now resolved for me. I would be curious what caused it, if that's information the devs are willing to share (and if they were able to identify the cause at all), but yeah, all sorted for me now :)

    Thank you again for your help!

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