It seems that all the versions of the game are hosted on a single server in the us, I propose that you guys get servers In each country.
So for example get a server in Australia for MCAU, a server in the UK for MCUK. This would reduce the ping and also provide a backup in case one server is down because now it can just come from a different server.
Also is there a way to donate to the game aside from buying coins? No offence but with the amount of issues this game has it really looks like you guys need them.