Not a surprise really, the devs do not and have never really cared about the UK version.
We have reported numerous issues with features not working as they should and other bugs. Still most have not been resolved. This has been in going for a long time.
New content releases that the content team on this forum make are always altered and added in a way that it is often makes the new content not as great as proposed there are often issues with how the content works.
They are saying about control room services only. I'm sure other versions of the game already include second tier services that would not be dispatched directly to emergency calls.