I have the same issue especially in longer distances. I already posted it:
Assigned Payload not working on wider distance
The assigned staff has the right training for the payload.
Posts by ErikS
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This for example, its all around the world in germany I found some too. At the OSM Forums they already reported it.
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Hello everyone,
I can't say since when this bug happens, but I first saw it 2 days ago.
When I assign a vehicle with payload, I can't send it on longer distance calls. It says that the payload of the vehicle isn't available.
When I assign the same vehicle to an emergency thats closer to the station, it can be dispatched.
In this example it's a Rescue Engine with assigned Payload HazMat. The assigned staff is educated.
It also happens with Battalion chief units with assigned payload "Mobile Air" and Quints or Platform trucks with assigned payload "Mobile Air" and "Heavy Rescue".
See Screenshots here:
Best Regards
Erik