I've recently encountered an annoyance I'd like to share/get fixed. I operate in a rural area where appropriate hospitals are some distance from the mission. To combat this, I usually send HEMS to the more critical patients (Cardiac arrest, Respiratory arrest, Traumatic limb injury, etc.) to get them to an appropriate hospital more quickly. The problem is, more often than not, the ambulance calls for the transport request, and the HEMS either self-cancels or does nothing.
My suggestion is that HEMS be prioritised for transport requests or that there be an option to choose which resource transports the patient.
Also, some of these missions require a specialised department (e.g. Critical Care, Burns or Children, etc.); however, the 1 or 2 hospitals I have with some of these specialisations don't show In the list as it only shows the closest ten facilities for some reason. I have 8 UTCs (what used to be 'Clinics') dotted around, with 8 "A&E" hospitals and 1 Major hospital in my area (as per real life). So listing more facilities in the transport list would be an improvement, especially with the recent increase in the number of specialisations/expansions for hospitals.