I assume you mean it shows "9 out of x people in your hospital", but there is no one in the list of patients.
This is because the patients are on route and not yet arrived.
As to why patients are coming, it is probably because you have shared the hospital with your alliance.
If not, then the patients are probably being automatically transported by the Paramedic Supervisor (or equivalent name in your version of MC)
Hi, just to let you know, we are on it, our IT team is currently investigating.
It's been four days now. What is the update?
Could you kindly stop capitalising every word? You only need to capitalise the first letter in a sentence.
And no, haven't seen that bug.
At least you guys get 600 mile radius. In Australian version, its only 400 km (something like 250 miles for you guys)
Ever heard of a translater it’s in German
No, really?!
Ever heard of checking the forum the post is it? This is "MissionChief US". German is not a prime language in the US.
In LSSM, go to Settings > Improved Transport Requests > Jump to Next Transport Report, and turn that one on.
Hey all question....
My kids would say I'm a pretty active player of MC and I play pretty realistic but I have never had any mission request an helicopter . My HEMS bases are turned on and I have them in the dispatch areas I'm playing in.
Attached is a screen shot of a scooter accident mission requirement in case you haven't seen the helicopter request chance box.
Thanks !
So, that mission has a 17.5% chance of helicopter per patient - so it is going to be rare on that one.
One you are a big enough player, you'll start getting missions with 10 or 20 patients, and, at 17.5, you are likely to get 1 or 2 helpicopter requests for those missions.
Screenshot would help
In AU server, ours wasn't working but started working about six hours after the promo started.
It's a constant source of frustration in many versions of the game.
This continues to be a problem. These missions will not clear, they just turn green and stay on the call log. Refresh screen to clear them or log out and back in... Can someone please look at this?
If you want it fixed, I think you'll need to e-mail support with examples and screenshots.
Still have the issue pictured here. Calls remain on the call log and are all green as picture here and do not clear unless you either log out and back in or refresh the browser
That's been an issue for forever and a day. I have to refresh the browser multiple times a day, unfortunately.
Hello everyone and thanks for your help!
The issue turned out to be a lack of POIs.
I just use the setting to use everyone else's POIs - but I guess our Alliance had never gotten around to building in this area.
Thanks for thinking of me and helping me to solve it.
Turn off the Bushfire extension. I believe both Bushfire and Airport cannot be on at the same time.
Thanks for the advice, but this isn't correct. The Bushfire and Airport extensions are on simultaneously at all of these stations.
However, I have Airport Specialization turned on anyway, so the station only does Airport and Ambulance jobs (Amb ext is on too)
I might try toggling various combos of the extensions on and off.
Thanks.
That would not make any sense for the Australian version. We don't operate via manpower.
https://xyrality.helpshift.com/hc/en/23-missi…-buildings&l=en
You can have:
In the Australian version they started enforcing this after the fact, a few months back. If you want more Airbases you'll need to add more Wildfire/Bushfire Extensions. I activate them for every fire station for this reason.
They are busy working on changing the game speed switch again for the 4th time as many months
This is really getting to you, isn't it? 
Game speed switch seems OK now.
Have you managed to find a resolution?
Hi Charlie,
It doesn't seem to be doing it any longer for me.
A few days back mine was spawning slowly - only 1 or 2 a minute when it was set to 3x (Premium)
